FAQ

Welcome to Cuccico’s FAQ page! Below, you'll find answers to some of the most common questions we receive. If you don’t see your question here, feel free to contact our customer support team for further assistance.

1. What types of products do you sell?

We offer a curated selection of premium Italian-inspired food products, including pasta, sauces, olive oils, gourmet snacks, and other kitchen essentials. All of our products are selected for their authenticity, quality, and flavor.

2. How can I place an order?

To place an order, simply browse our website and add items to your cart. Once you're ready, proceed to checkout, enter your shipping and payment information, and complete your purchase. You will receive a confirmation email once your order has been processed.

3. Do you offer international shipping?

Yes, we ship to select countries. Please visit our Shipping Policy for more details on international shipping options and rates.

4. How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can also track your order by logging into your account and checking the order status.

5. What is your return policy?

We want you to be happy with your purchase! If you're not satisfied with your order, please review our Return Policy for information on how to initiate a return or exchange. Please note that perishable or opened items may not be eligible for return.

6. Can I change or cancel my order after it’s been placed?

Orders are processed quickly, so we may not be able to make changes or cancellations once an order is confirmed. If you need assistance, please contact our customer service team as soon as possible, and we’ll do our best to accommodate your request.

7. How do I contact customer service?

If you have any questions or need assistance, you can reach our customer service team by email at [contact@cuccico.com]. We’re happy to help!

8. Do you offer gift cards?

Yes, we offer gift cards for a perfect gift choice! You can purchase them on our website and send them directly to the recipient.

9. Are my payment details secure?

Yes! We take your privacy and security seriously. Our website uses encryption and secure payment gateways to protect your payment details. For more information, check our Privacy Policy.

10. Do you offer discounts or promotions?

We occasionally offer promotions and discounts to our customers. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

11. How do I unsubscribe from your email list?

If you no longer wish to receive our emails, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our email newsletters or by contacting our customer service team.

12. How do I know if a product is in stock?

Product availability is displayed on each product page. If an item is out of stock, we will notify you when it’s back in stock or offer an alternative solution.