Return Policy

At Cuccico, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return policy below for more information on how to return items.

1. Returns and Exchanges

We accept returns and exchanges on items that are unused, unopened, and in their original packaging within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be in new, resalable condition.

Note: Perishable food items, opened or used products, and gift cards are not eligible for returns or exchanges due to health and safety reasons.

2. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at contact@cuccico.com within 30 days of receiving your order.
2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Authorization: Our team will provide you with return instructions and, if applicable, a return shipping label.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will issue a refund to your original method of payment, minus any return shipping costs, if applicable.

Refunds typically take 5-10 business days to process, depending on your payment provider.

4. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping, unless the item is damaged or incorrect.
• Original Shipping Fees: Shipping fees for the original order are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will provide a full refund or send a replacement at no additional cost to you. Please include photos of the damaged product to help us resolve the issue quickly.

6. Non-returnable Items

The following items are non-returnable:

• Perishable food items (e.g., sauces, oils, fresh products)
• Opened or used products
• Gift cards
• Sale or clearance items

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different product, please contact us and we will assist you in making the exchange process as smooth as possible.

8. Contact Us

If you have any questions about our return policy or need assistance with your return, please reach out to our customer service team:

Cuccico
 contact@cuccico.com